Overview
What is Dubsado?
Dubsado, from the company of the same name Burbank, is a small business technology management solution, providing contact and contract management, invoicing, and calendaring, in an all-in-one solution.
One click does it all when you use Dubsdao
Seamless client onboarding because of Dubsado
Robust, powerful and beautiful CRM
- Scheduler
- Lead Capture form
- Proposal
- Invoicing
- Contract
- Feedback form
- Email automation
- Process automation
Dubsado is the most customizable CRM available
Unreal usability, great support and reliable automation! Highly recommend.
Great for automation and onboarding
Dubsado is the BEST CRM for small business!
Dubsado is must have for me business and I would be lost without it!
Dubsado Is A Showstopping All-In-One Business Management Platform!
Popular Features
- Contract management (9)9.696%
- Workflow management (9)9.494%
- Billing and invoicing management (9)8.484%
- Custom fields (9)8.383%
Pricing
Monthly Plan
$35.00
Yearly Plan
$350.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Dubsado Workflow Strategy Mapping Demo
Dubsado Basics - Getting Started in Your Account
Tuesday's Together Automations & Dubsado Workflow Build
Dubsado Basics - Your Destination
Features
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
- 8.8Customer data management / contact management(8) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
- 9.4Workflow management(9) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
- 8.9Opportunity management(5) Ratings
Users can track deals and create quotes.
- 9.1Integration with email client (e.g., Outlook or Gmail)(7) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
- 9.6Contract management(9) Ratings
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
- 8.8Quote & order management(7) Ratings
Users can create, process and fulfill price quotations and sales transactions.
- 9.1Interaction tracking(7) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
- 8Channel / partner relationship management(3) Ratings
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Customer Service & Support
This component of CRM software automates help desk, call center and field service management.
- 7.2Case management(3) Ratings
This includes incident/ticket creation, routing, escalation, and resolution.
- 10Call center management(1) Ratings
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
- 7.3Help desk management(2) Ratings
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
- 8.1Lead management(6) Ratings
This includes lead generation, scoring, qualification, routing, and nurturing.
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
- 6.7Task management(8) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 8.4Billing and invoicing management(9) Ratings
This includes automated invoice creation and billing.
- 7.7Reporting(7) Ratings
Software provides a broad range of standard and the ability to build custom reports.
CRM Reporting & Analytics
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
- 8.9Forecasting(3) Ratings
The software helps users accurately forecast sales based on volume and conversion metrics.
- 8.4Pipeline visualization(6) Ratings
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
- 7.6Customizable reports(6) Ratings
Users can create reports and dashboards unique to their needs.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 8.3Custom fields(9) Ratings
Users can create custom fields to store additional information on standard and custom objects.
- 8.4Custom objects(6) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
- 9.9Scripting environment(2) Ratings
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
- 8.5API for custom integration(5) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 7.8Single sign-on capability(3) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 8Role-based user permissions(5) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Social CRM
This component of CRM software helps companies leverage social media in engaging with customers.
- 6.9Social data(2) Ratings
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
- 6.9Social engagement(2) Ratings
The software can facilitate and track engagement with customers via social channels.
Integrations with 3rd-party Software
This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.
- 5.5Marketing automation(3) Ratings
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
- 4Compensation management(2) Ratings
The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.
Platform
- 6.9Mobile access(2) Ratings
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dubsado?
Dubsado Video
Dubsado Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(35)Community Insights
- Business Problems Solved
- Recommendations
Dubsado has proven to be a versatile solution for a wide range of business needs. Users have utilized the platform for various purposes, including scheduling, lead capture forms, proposals, invoicing, contracts, feedback forms, email automation, and process automation. By consolidating all these tasks into a single platform, Dubsado eliminates the need for multiple tools and simplifies workflow management. Users appreciate the ability to create visually appealing proposals, forms, and contracts, enhancing the overall customer experience. Integration with other tools like Zoom and Active Campaign adds to the platform's versatility and allows for seamless collaboration with existing software stacks.
One of the standout features of Dubsado is its built-in reminder functionality. This feature streamlines the process of sending out contracts, forms, and invoices by automating reminders and reducing manual follow-ups. Additionally, the customization options offered by Dubsado allow users to tailor the platform to fit their specific business needs. Whether it's customizing system appearance or creating personalized workflows, this flexibility is highly valued by users.
For businesses in the creative industry such as graphic and web design agencies, Dubsado proves essential in managing client accounts and streamlining various aspects of client interaction. From handling invoices and contracts to gathering feedback through questionnaires and feedback forms, Dubsado acts as a comprehensive CRM tool. The software also aids in scheduling appointments, managing email communication, and automating repetitive tasks.
Overall, Dubsado serves as a reliable solution for managing clients, projects, and business processes. The convenience of having appointment scheduling, contract management, lead capture forms, and invoicing within one platform is highly valued by users across different industries. With its time-saving capabilities and customizable features, Dubsado provides an efficient way to streamline operations and improve visibility for teams of all sizes.
Users frequently recommend the following:
-
Assess individual needs: Users advise assessing the specific needs of your organization before choosing Dubsado. It is suggested to try out other project management tools and determine if Dubsado aligns with your requirements.
-
Utilize support resources: Many users recommend taking advantage of the support provided by Dubsado. The Support Team is described as always happy and willing to guide users with any questions. It is suggested to use the chat feature, watch tutorials closely, and reach out to support for assistance.
-
Watch tutorials and explore features: Users suggest watching videos online and tutorials to discover the many ways that Dubsado can fulfill business needs. It is advised to spend time familiarizing yourself with the setup process and exploring the various tools and features offered by Dubsado. Some users also recommend joining the Facebook group and checking the help section/trainings for additional guidance.
Attribute Ratings
Reviews
(1-5 of 5)One click does it all when you use Dubsdao
- Automation
- Customization
- Customer service
- Sometimes it's hard to see the buttons, like the ADD button. Maybe it could be in a darker color?
- Customer data management / contact management
- 90%9.0
- Workflow management
- 100%10.0
- Territory management
- N/AN/A
- Opportunity management
- N/AN/A
- Integration with email client (e.g., Outlook or Gmail)
- N/AN/A
- Contract management
- 100%10.0
- Quote & order management
- 100%10.0
- Interaction tracking
- N/AN/A
- Channel / partner relationship management
- N/AN/A
- Case management
- N/AN/A
- Call center management
- N/AN/A
- Help desk management
- N/AN/A
- Lead management
- N/AN/A
- Email marketing
- N/AN/A
- Task management
- 100%10.0
- Billing and invoicing management
- 100%10.0
- Reporting
- 100%10.0
- Forecasting
- N/AN/A
- Pipeline visualization
- 80%8.0
- Customizable reports
- 90%9.0
- Custom fields
- 90%9.0
- Custom objects
- N/AN/A
- Scripting environment
- N/AN/A
- API for custom integration
- N/AN/A
- Role-based user permissions
- 90%9.0
- Single sign-on capability
- N/AN/A
- Social data
- N/AN/A
- Social engagement
- N/AN/A
- Marketing automation
- N/AN/A
- Compensation management
- N/AN/A
- Mobile access
- N/AN/A
- It's saving me time.
- I am less frustrated when I need to create a new invoice or contract.
- Less time spent on these admin tasks means more time available to work with clients.
- Automation
- everything in one place (invoice, contract, forms)
- cost
- Creating pkgs to appeal to potential clients- we offer 3 price points and let them choose what fits their needs and budget best
- Would love to be able to have videos to send out to the clients welcoming them after they sign on
Seamless client onboarding because of Dubsado
- Automation
- Clients onboarding
- Forms
- Customer data management / contact management
- N/AN/A
- Workflow management
- 100%10.0
- Opportunity management
- N/AN/A
- Integration with email client (e.g., Outlook or Gmail)
- N/AN/A
- Contract management
- 100%10.0
- Quote & order management
- N/AN/A
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- N/AN/A
- Case management
- N/AN/A
- Call center management
- N/AN/A
- Help desk management
- N/AN/A
- Lead management
- 100%10.0
- Email marketing
- N/AN/A
- Task management
- N/AN/A
- Billing and invoicing management
- 100%10.0
- Reporting
- N/AN/A
- Forecasting
- N/AN/A
- Pipeline visualization
- N/AN/A
- Customizable reports
- N/AN/A
- Custom fields
- 70%7.0
- Custom objects
- N/AN/A
- Scripting environment
- N/AN/A
- API for custom integration
- 80%8.0
- Role-based user permissions
- N/AN/A
- Single sign-on capability
- N/AN/A
- Social data
- N/AN/A
- Social engagement
- N/AN/A
- Marketing automation
- 70%7.0
- Compensation management
- N/AN/A
- Mobile access
- N/AN/A
- It’s provided a better client experience
Robust, powerful and beautiful CRM
- Scheduler
- Lead Capture form
- Proposal
- Invoicing
- Contract
- Feedback form
- Email automation
- Process automation
- Automation Workflow
- Scheduler
- Proposal
- Contract
- Invoicing
- Feedback form
- The scheduler doesn’t automatically send people invite. They need to manually add it on by clicking a link which they often miss
- Payment system for people outside US
- Steep learning curve
- Wish they will add visual workflow automation
This platform is not suitable for big companies or SaaS industry because the tagging system is not robust.
- Customer data management / contact management
- 90%9.0
- Workflow management
- 90%9.0
- Territory management
- N/AN/A
- Opportunity management
- 80%8.0
- Integration with email client (e.g., Outlook or Gmail)
- 80%8.0
- Contract management
- 80%8.0
- Quote & order management
- 60%6.0
- Interaction tracking
- 80%8.0
- Channel / partner relationship management
- 70%7.0
- Case management
- 50%5.0
- Help desk management
- 50%5.0
- Lead management
- 80%8.0
- Task management
- 60%6.0
- Billing and invoicing management
- 80%8.0
- Reporting
- 70%7.0
- Forecasting
- 80%8.0
- Pipeline visualization
- 80%8.0
- Customizable reports
- 60%6.0
- Custom fields
- 60%6.0
- Custom objects
- 50%5.0
- API for custom integration
- 80%8.0
- Role-based user permissions
- 80%8.0
- Single sign-on capability
- 60%6.0
- Social data
- 70%7.0
- Social engagement
- 70%7.0
- Marketing automation
- 40%4.0
- Compensation management
- 40%4.0
- Mobile access
- 70%7.0
- Less manual work
- Better customer experience
- Visibility on profit and loss
HoneyBook is not available for people outside USA & Canada. I haven’t used 17hats for a very long time but the user interface is pretty much the same.
The only thing is that they take time when it comes to implementing features that makes so much sense to implement given many users have encountered similar issues while using the tool.
But they have a great social community so that helps.
Dubsado is the most customizable CRM available
- Workflows - connecting your lead capture through to contract is easy and functional
- Appointment scheduling
- Customizable forms
- Invoicing - taking automatic payments would be ideal
- Project Management - the PM tool is lacking in flexibility
- Customer data management / contact management
- 80%8.0
- Workflow management
- 90%9.0
- Territory management
- N/AN/A
- Opportunity management
- N/AN/A
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Contract management
- 100%10.0
- Quote & order management
- 100%10.0
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- N/AN/A
- Case management
- 70%7.0
- Call center management
- N/AN/A
- Help desk management
- N/AN/A
- Lead management
- 60%6.0
- Email marketing
- N/AN/A
- Task management
- 70%7.0
- Billing and invoicing management
- 70%7.0
- Reporting
- 70%7.0
- Forecasting
- N/AN/A
- Pipeline visualization
- N/AN/A
- Customizable reports
- N/AN/A
- Custom fields
- 100%10.0
- Custom objects
- 100%10.0
- Scripting environment
- N/AN/A
- API for custom integration
- N/AN/A
- Role-based user permissions
- N/AN/A
- Single sign-on capability
- N/AN/A
- Social data
- N/AN/A
- Social engagement
- N/AN/A
- Marketing automation
- N/AN/A
- Compensation management
- N/AN/A
- It takes a lot of time to set up, but once you do (or hire a professional) you will have an amazing and efficient system that allows for an excellent client experience
- Having tried other platforms, I appreciate the customizable features of Dubsado not found elsewhere. Its workflows/automations are superior to some other systems
- Invoicing & expense reporting all in one place! I don't have to spend hours poring over my bank account transactions to find my biz expenses anymore!
- The built-in call scheduler is awesome! I can create various appointment schedulers with multiple availabilities, and collect payments right up front, too!
- Dubsado also has a sweet Client Portal where my clients can login and see all their activity with me at a glance.
- Sometimes the workflows are a bit clunky or don't work in certain situations. But it doesn't stop me from making the most of the platform.
- I do occasionally struggle with my outgoing email reminders for calls being received on time.
- I would love it if options for a payment plan could be built into the schedulers.
- Customer data management / contact management
- 80%8.0
- Workflow management
- 80%8.0
- Opportunity management
- 100%10.0
- Integration with email client (e.g., Outlook or Gmail)
- 90%9.0
- Contract management
- 100%10.0
- Quote & order management
- 100%10.0
- Interaction tracking
- 40%4.0
- Lead management
- 30%3.0
- Task management
- 70%7.0
- Billing and invoicing management
- 100%10.0
- Reporting
- 100%10.0
- Pipeline visualization
- 90%9.0
- Customizable reports
- 60%6.0
- Custom fields
- 50%5.0
- API for custom integration
- 30%3.0
- Role-based user permissions
- 70%7.0
- Single sign-on capability
- N/AN/A
- Clients love how simple the process is to view and pay invoices.
- Sending proposals is simple and creates a user friendly experience. I will say though, if you don't set things up just right, the client or prospect may run into snags in the process.
- The ability to create multiple schedulers and attach a request for payment upon scheduling has been amazing!